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Wednesday, March 12, 2025

Connecticut Department of Public Transportation commits to improving equitable access

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Lora Rae Anderson, Chief of Staff | Connecticut Department of Transportation

Lora Rae Anderson, Chief of Staff | Connecticut Department of Transportation

The Connecticut Department of Public Transportation (CTDOT) is marking Transit Equity Day 2025 by reaffirming its commitment to accessible public transportation. Observed annually on February 4, the day honors Rosa Parks and her role in advocating for equitable transit.

CTDOT plans to improve access for both transit-dependent and choice customers. On February 4, posters will be placed on all public transit buses to commemorate the day.

“The actions of Rosa Parks decades ago created a movement to ensure transportation is accessible for people of all backgrounds and abilities,” said Connecticut Department of Transportation Deputy Commissioner Karen Kitsis. “Whether it’s a bus or train or shuttle, public transit connects communities together and is an integral part of everyday life for residents. We remain committed to seeing Connecticut’s vast public transit network meet the needs of residents today and well into the future.”

CTDOT's ongoing investments aim to make public transit more accessible. Initiatives include transitioning from diesel to zero-emissions buses, offering free Wi-Fi on CTtransit buses, investing in modern rail cars, and updating transit schedules.

Governor Ned Lamont's budget has allocated $17.5 million for bus route expansion across Connecticut. This includes creating smaller hubs, consolidating stops, reducing wait times, extending local routes in Greater New Haven until 1 a.m., expanding ADA paratransit service, and adding an express route between Meriden and Waterbury.

In October 2024, CTDOT introduced a contactless Tap & Ride pilot program allowing mobile wallet payments on select routes. The program also offers reduced rates for seniors and those with disabilities.

Last year saw over $3.2 million awarded through vehicle grants under the Federal Transit Administration Section 5310 program to improve mobility for seniors and individuals with disabilities.

The Microtransit Pilot Program funded nine districts for on-demand services over two years, facilitating nearly 50,000 trips as of January 2025.

CTDOT is also allocating $20 million to enhance bus stops across the state with shelters, seating, and real-time information.

Finally, CTDOT released its first Customer Experience Action Plan in 2023 based on customer feedback. The plan includes initiatives like mobile ticketing options identified as priorities by users.

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